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Privacy Policy

Your Privacy Matters To Us

At Oodles HQ, we are committed to protecting your privacy and safeguarding any personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the practices outlined in this Privacy Policy.

Information We Collect

We may collect certain information when you use our website, including:

Personal Information

  • Full Name
  • Email Address
  • Phone Number
  • Billing Address
  • Shipping Address
  • Order Information
  • Payment Information (processed securely through payment providers)

Technical Information

  • IP Address
  • Browser Type
  • Device Information
  • Website Usage Data
  • Cookies & Analytics Information

This information helps us improve our services and provide a better shopping experience.

How We Use Your Information

We use your information to:

Process Orders

Manage purchases, payments, deliveries, returns, and customer support requests.

Improve Customer Experience

Understand how visitors use our website and improve site performance and usability.

Customer Communication

Respond to enquiries, provide order updates, and offer support when needed.

Website Security

Protect our website, customers, and systems from fraud, abuse, and security threats.

Marketing Communications

Where consent has been provided, we may send promotional emails, offers, and updates. You can unsubscribe at any time.

Payment Security

Oodles HQ does not store your full payment card details.

All online transactions are processed through secure payment providers using SSL encryption and industry-standard security measures to help protect your information.

Cookies

Our website uses cookies to improve functionality and enhance your browsing experience.

Cookies may help us:

  • Remember User Preferences
  • Improve Website Performance
  • Analyse Website Traffic
  • Personalise Content
  • Improve Marketing Effectiveness

You can manage cookie preferences through your browser settings.

Sharing Your Information

We respect your privacy and do not sell your personal information.

Your information may be shared with trusted third parties only where necessary to:

Deliver Orders

Courier and delivery partners.

Process Payments

Secure payment service providers.

Website Operations

Hosting providers, website maintenance services, and analytics platforms.

Legal Compliance

Where required by law, regulation, or legal process.

Data Protection

We take reasonable technical and organisational measures to protect your personal information from:

  • Unauthorised Access
  • Loss Or Theft
  • Misuse
  • Disclosure
  • Alteration
  • Destruction

While we work hard to protect your data, no internet transmission can be guaranteed to be completely secure.

Your Rights

Depending on your location and applicable privacy laws, you may have the right to:

Access Your Information

Request a copy of personal data we hold about you.

Correct Information

Request corrections to inaccurate or incomplete information.

Delete Information

Request removal of personal information where legally applicable.

Withdraw Consent

Opt out of marketing communications at any time.

Restrict Processing

Request limitations on how your information is used.

To exercise these rights, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or policies of external websites and encourage users to review their privacy policies separately.

Children’s Privacy

Our website and services are intended for adults.

We do not knowingly collect personal information from children under the age required by applicable law.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, or legal requirements.

Any updates will be published on this page with the latest revision date.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

Oodles HQ

Email: info@oodleshq.co.uk

Phone: +44 1279 919808

Address: Number 2, 1 Grand Avenue, Camberley, GU15 3QJ, United Kingdom

Privacy Policy FAQs

Yes. We use secure technologies and SSL encryption to help protect customer information.
No. Oodles HQ does not sell customer data to third parties.
Yes. Subject to legal obligations, you may request deletion of personal data we hold about you.
Only if you choose to subscribe or provide consent. You can unsubscribe at any time.
Payments are processed securely through trusted payment providers using encrypted connections.
Yes. Cookies help improve website functionality, user experience, and analytics.