At Oodles HQ, we want you and your dog to be completely satisfied with every purchase. If for any reason you’re not happy with your order, we’re here to make the returns process as simple and straightforward as possible.
Please take a moment to read our Returns Policy before requesting a return.
If you wish to return an item, please contact our customer support team as soon as possible with your order details.
To be eligible for a return:
✔ The item must be unused and in its original condition.
✔ The product must be returned in its original packaging where possible.
✔ Proof of purchase or order confirmation must be provided.
✔ Return requests should be submitted within the applicable returns period.
For hygiene and safety reasons, certain products may not be eligible for return, including:
If you’re unsure whether your item qualifies for return, please contact our support team before sending it back.
If your order arrives damaged, faulty, or incorrect, please contact us immediately.
To help us resolve the issue quickly, please provide:
We will review the information and work towards an appropriate solution, which may include a replacement, exchange, or refund.
If you receive an item different from the one ordered, please notify us as soon as possible.
Our customer support team will arrange the appropriate next steps to correct the issue.
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
If approved:
✔ Refunds will be processed to the original payment method.
✔ Processing times may vary depending on your payment provider.
✔ You will receive confirmation once the refund has been issued.
Where available, we may offer exchanges for defective or damaged products.
Please contact our customer support team before returning any item if you would prefer an exchange instead of a refund.
Customers may be responsible for return shipping costs unless:
We recommend using a tracked delivery service when returning items, as we cannot guarantee receipt of returned products without proof of delivery.
To request a return, please contact us with:
Business Name: Oodles HQ
Email: info@oodleshq.co.uk
Phone: +44 1279 919808
Address: Number 2, 1 Grand Avenue, Camberley, GU15 3QJ, United Kingdom
Carefully selected dog toys, treats, natural chews, and enrichment products.
Friendly support before and after every purchase.
SSL-protected checkout and trusted payment processing.
Reliable shipping throughout the United Kingdom.
Helping dogs stay happy, healthy, and enriched every day.
